Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Unwanted Items
To be eligible for a return, your item must be;

• Unused and in the same condition that you received it
• Your item must be unopened and in original packaging.
• You must notify us within 1 day of delivery of goods that you want to return an item.
• Returned items must be received within 7 days of notifying us. 
  

To start a return, you can contact us at support@unitedvapes.com. If your return is accepted, we’ll send you a return number for this to be added to your returned parcel. Items sent back to us without first requesting a return will not be accepted.

Damages and Faulty Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on e-liquids, vape kits, disposable e-cigarettes and refill pods that have been opened unless they are faulty. This is due to health and hygiene reasons. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.